Therapeutic Platform Cooperation Agreement

Last update: May 23, 2026

This agreement governs the terms of cooperation between PsychoSpace sp. z o.o. and the Therapist regarding the use of the PsychoSpace digital platform.

Parties to the Agreement

PsychoSpace sp. z o.o. with its registered office in Szczecin (71-441), ul. Cyfrowa 6, entered in the Register of Entrepreneurs of the National Court Register, hereinafter referred to as the "Platform"

[THERAPIST'S COMPANY NAME] with its registered office in [CITY], [ADDRESS], hereinafter referred to as the "Therapist"

1

Subject of the Agreement

1. This agreement governs the terms of cooperation between the Platform and the Therapist regarding the Therapist's use of the PsychoSpace digital platform ("Platform") for establishing therapeutic relationships with patients, booking appointments, maintaining documentation, and using supporting features. 2. The Platform provides the Therapist with technical and organizational intermediation services, including: a) providing an application interface for managing therapeutic profile, schedule, and bookings; b) processing patient payments through a payment provider (Stripe); c) matching patients with therapists using a matchmaking algorithm; d) providing an encrypted communication channel (emotion journal, clinical notes) using end-to-end encryption (E2EE); e) providing AI-assisted features (note summaries, SOAP formatting). 3. The Platform is not a healthcare entity within the meaning of the Act of April 15, 2011 on Medical Activity and does not provide healthcare services. The Platform solely provides technical and organizational tools to facilitate the Therapist's provision of therapeutic services. 4. The Therapist declares that they hold the legally required qualifications to provide services in the field of psychology or psychotherapy and that they operate as an independent entrepreneur at their own account and risk.
3

Therapist's Obligations

1. The Therapist undertakes to: a) hold and maintain current professional qualifications required for providing services in the field of psychology or psychotherapy, in accordance with applicable law; b) hold mandatory professional liability insurance; c) provide services with due diligence required in relationships of a given kind, in particular maintaining professional ethics standards (Art. 355 of the Civil Code); d) comply with personal data protection regulations, including GDPR, to the extent that they independently determine the purposes and means of processing patient data; e) immediately inform the Platform of any loss or suspension of professional qualifications; f) maintain and store medical documentation (including clinical notes) in accordance with applicable law, including the Patient Rights Act; g) provide the Platform with an up-to-date availability schedule in the application; h) promptly confirm or reject patient bookings; i) familiarize themselves with the Therapist Regulations and comply with their provisions. 2. The Therapist declares that they have familiarized themselves with the E2EE encryption architecture and understand that: a) the content of patients' emotion journals and clinical notes is encrypted end-to-end; b) the Platform has no access to the decrypted content of journals or notes; c) decryption keys are located exclusively on the end devices of the patient and the Therapist; d) in the event of key loss by the Therapist, recovery of access to encrypted content will not be possible.
4

Platform's Obligations

1. The Platform undertakes to: a) maintain application and interface availability with due diligence (Art. 355 of the Civil Code); b) provide technical capability for booking appointments, communication, and payments; c) process payments through Stripe with transfer of funds to the Therapist in accordance with § 7; d) inform the Therapist of significant changes to Platform functionality with 14 days' notice; e) provide technical security measures, including E2EE encryption for health data; f) appoint a Data Protection Officer (DPO) and provide the DPO's contact details to the Therapist. 2. The Platform is not liable for: a) the quality, effectiveness, and course of therapeutic sessions; b) the Therapist's diagnostic and therapeutic decisions; c) damages resulting from the Therapist's actions or omissions towards patients; d) interruptions in Platform operation caused by force majeure, subprocessor failures, or maintenance work announced with 48 hours' notice.
5

Registration and Therapist Profile

1. The Therapist undertakes to provide truthful and current data in their profile, including: name, specializations, education, certificates, therapeutic approach, PWZ number (if applicable), service pricing, office locations. 2. The Platform reserves the right to verify data provided by the Therapist, including requesting copies of diplomas, certificates, and attestations. 3. In the event of discrepancies between profile data and actual status, the Platform may suspend the Therapist's profile until the discrepancies are resolved.
6

Matching Algorithm (Matchmaking)

1. The Platform uses a matching algorithm that, based on a questionnaire completed by the patient, suggests therapists matching the patient's preferences. 2. The Therapist consents to the processing of data from the patient questionnaire (after prior sanitization and anonymization of personal identifiers) by the algorithm for the purpose of generating recommendations. 3. The algorithm is a supporting tool — the final choice of therapist belongs to the patient. The Platform does not guarantee matching or the number of patients referred to the Therapist. 4. The Platform does not commit to continuously referring patients to the Therapist or to ensuring a minimum number of patients. The principle of freedom to choose a counterparty excludes the presumption of exclusivity unless the parties expressly agree otherwise.
7

Compensation and Settlements

1. For each therapeutic session conducted through the Platform, the patient pays the fee set by the Therapist in their profile. 2. The Platform charges a commission of [PERCENTAGE]% of the gross amount of each completed session. The commission covers intermediation costs, payment processing, and technical infrastructure maintenance. 3. After deducting the commission, the Platform transfers the amount due to the Therapist's bank account within [NUMBER] business days from the end of the settlement period (calendar month). 4. Stripe as the payment service provider may charge its own transaction fees in accordance with its terms. These fees are borne by the Therapist unless the parties agree otherwise. 5. The Platform issues the Therapist a monthly settlement statement including: number of sessions, gross amounts, deducted commission, Stripe fees, amount payable. 6. The Therapist independently settles taxes and contributions from received amounts. 7. In the event of a chargeback or payment refund by the patient, the Platform has the right to deduct the refund amount from the next payment due to the Therapist. If the payment is insufficient, the Therapist undertakes to return the difference within 14 days.
8

AI-Assisted Features

1. The Platform provides the Therapist with optional AI-assisted features, including: a) generating session note summaries; b) formatting notes in SOAP standard; c) communication assistant (matchmaking chat). 2. The Therapist declares that they understand and accept that: a) AI features are exclusively supportive and do not replace the Therapist's clinical judgment; b) data sent to AI models (OpenAI, xAI) undergoes prior sanitization — personal identifiers (PII) are removed before sending to the model; c) data may be processed by subprocessors registered in the USA (OpenAI, xAI), which involves data transfer outside the European Economic Area based on Standard Contractual Clauses (SCC); d) the Therapist bears sole responsibility for the content and accuracy of clinical notes, regardless of whether they used AI features. 3. Use of AI features is voluntary. The Therapist may disable AI features in their profile settings.
9

Personal Data Protection (GDPR)

1. The Parties agree that regarding patients' personal data: a) the Therapist is the data controller of patients' personal data within the meaning of Art. 4(7) GDPR regarding data necessary for providing therapeutic services; b) the Platform is the data controller regarding identification data, therapeutic preferences, financial data, and application activity data; c) regarding health data processed in emotion journals and clinical notes secured by E2EE encryption, the Platform — due to lack of access to decrypted content — acts as a data processor within the meaning of Art. 4(8) GDPR solely in terms of providing technical infrastructure for storing encrypted data. 2. Detailed rules for processing personal data, including information obligations, rights of data subjects, and breach procedures, are set out in Attachment No. 1 to this agreement (Data Processing Agreement — DPA). 3. Each Party has appointed a Data Protection Officer. Platform DPO contact details: iod@psychospace.io. The Therapist undertakes to provide contact details of their DPO or — if not required to appoint a DPO — contact details for data protection matters. 4. In the event of receiving a data subject request (e.g., right of access, rectification, erasure), the Party that received it shall promptly forward it to the appropriate Party acting as data controller. 5. In the event of a personal data breach, the Parties shall cooperate to fulfill the notification obligations provided for in Art. 33–34 GDPR.
10

Confidentiality

1. The Parties undertake to maintain the confidentiality of all confidential information obtained in connection with the performance of this agreement, including: patient data, financial data, technological know-how, matching algorithms, commission rate information. 2. The confidentiality obligation does not apply to information: a) that was publicly available at the time of disclosure; b) that became publicly available for reasons independent of the receiving Party; c) that the Party can prove it already knew before disclosure; d) whose disclosure is required by a competent state authority under law. 3. The confidentiality obligation remains in effect during the term of the agreement and for a period of 3 years after its expiration or termination.
11

Intellectual Property

1. The Platform is the exclusive owner of copyrights and related rights to: Platform software, user interface, matching algorithms, the name and trademarks "PsychoSpace", technical documentation. 2. The Therapist is the owner of copyrights to: clinical notes, therapeutic materials, content published in their profile (provided they do not infringe third-party rights). 3. The Therapist grants the Platform a free, non-exclusive license to use profile data (name, specializations, description) for marketing and promotional purposes of the Platform, including on the website and social media, worldwide, for the duration of the agreement.
12

Liability of the Parties

1. The Therapist bears sole liability for damages caused to patients in connection with the provision of therapeutic services, including diagnostic, therapeutic, and organizational errors. 2. The Platform is liable for damages resulting from non-functioning of the Platform's technical infrastructure, unless it proves that non-performance or improper performance is not a consequence of circumstances for which it is responsible. 3. The Platform's liability for non-functioning of technical infrastructure is limited to an amount equal to the commission collected by the Platform from the Therapist in the last 3 months before the damaging event. 4. Neither Party is liable for damages resulting from force majeure, including: natural disasters, wars, pandemics, telecommunications network failures, state authority decisions. 5. Exclusion or limitation of liability for personal injury is ineffective under Art. 473 § 2 of the Civil Code.
13

Contractual Penalties

1. In the event of gross violation by the Therapist of the provisions of § 3(1)(a)–(c) (lack of qualifications, lack of insurance, lack of due diligence), the Platform has the right to demand payment of a contractual penalty of [AMOUNT] PLN for each violation. 2. In the event of violation by the Therapist of the confidentiality obligation (§ 10), the Platform has the right to demand payment of a contractual penalty of [AMOUNT] PLN for each violation. 3. The stipulation of a contractual penalty does not exclude the right to claim damages exceeding its amount under general tort liability principles (Art. 483 § 2 of the Civil Code). 4. A contractual penalty shall not apply if non-performance or improper performance of the obligation is a consequence of circumstances for which the debtor is not responsible, in accordance with Art. 483 § 1 of the Civil Code. 5. The Parties may request reduction of the contractual penalty if it is grossly excessive under Art. 484 § 2 of the Civil Code.
14

Duration and Termination

1. The agreement is concluded for an indefinite period. 2. Either Party may terminate the agreement with a 1-month notice period, effective at the end of the calendar month. 3. Termination should be confirmed in writing or submitted in documentary form, in accordance with Art. 77 § 2 of the Civil Code. 4. Either Party may terminate the agreement with immediate effect in the event of: a) gross violation by the other Party of essential provisions of the agreement, after an unsuccessful request to remedy the violation within 14 days; b) declaration of bankruptcy, opening of liquidation, or restructuring proceedings of the other Party; c) loss by the Therapist of professional qualifications required for providing therapeutic services; d) revocation or suspension of the business license. 5. In the event of termination: a) the Therapist's profiles are deactivated; b) scheduled sessions that have not yet been completed are subject to cancellation; c) the Platform settles with the Therapist for completed sessions up to the date of termination; d) the Therapist retains access to their E2EE-encrypted clinical notes on end devices — the Platform has no technical ability to delete this data from the Therapist's devices; e) patients' personal data stored on Platform servers in E2EE-encrypted form is subject to deletion in accordance with the retention policy (30-day grace period, followed by full deletion).
15

Amendment of the Agreement

1. Amendment of this agreement requires written form under pain of nullity (Art. 77 § 1 of the Civil Code). 2. The Platform reserves the right to unilaterally amend the Therapist Regulations, with a 14-day notice period for changes. The Platform informs the Therapist of changes at the email address indicated in their profile. Failure of the Therapist to object within 14 days of delivery of the change notification shall be deemed acceptance of the changes.
16

Final Provisions

1. In matters not regulated by this agreement, the provisions of the Civil Code shall apply, including provisions on mandate applied accordingly under Art. 750 of the Civil Code. 2. All disputes arising from the performance of this agreement shall be resolved by the Parties through negotiation. If negotiations do not yield results within 30 days, the dispute shall be submitted to the common court having jurisdiction over the Platform's registered office. 3. The agreement has been drawn up in two identical copies, one for each Party. 4. The attachments constitute an integral part of the agreement: - Attachment No. 1 — Data Processing Agreement (DPA) - Attachment No. 2 — Therapist Regulations - Attachment No. 3 — List of Subprocessors

Attachment No. 1 — Data Processing Agreement (DPA)

The full DPA text is available as a separate document.

Go to Data Processing Agreement (DPA)

§ 1. Subject of Processing

The Platform (as data processor for E2EE health data) processes patients' personal data solely for the purpose and to the extent necessary for providing technical services specified in the main agreement. Types of processed data: encrypted health data (emotion journals, clinical notes), identification data, booking data. Categories of data subjects: patients using the Therapist's services through the Platform.

§ 2. Platform's Obligations as Data Processor

The Platform processes data only on documented instructions from the Therapist (as controller for E2EE health data), unless Union or Member State law requires otherwise. The Platform ensures that persons authorized to process data have committed to confidentiality or are subject to an appropriate statutory duty of confidentiality. The Platform applies appropriate technical and organizational security measures, including E2EE encryption (libsodium, AES-256-GCM). The Platform does not entrust data processing to another entity without prior explicit or general authorization from the Therapist. The Platform provides support in exercising the rights of data subjects and in data protection impact assessments (DPIA), if required. The Platform does not make decisions about the purposes and means of processing patients' health data — these decisions are made by the Therapist.

Attachment No. 3 — List of Subprocessors

SubprocessorServiceCountryTransfer outside EEASCC
SupabasePostgreSQL Hosting + AuthGermany (Frankfurt)NoN/A
VercelFrontend HostingGermany (Frankfurt)NoN/A
StripePayment ProcessingUSAYesYes
OpenAIAI — Note SummariesUSAYesYes
xAIAI — Matchmaking ChatUSAYesYes
MailtrapEmail DeliveryUSAYesYes
ExpoPush NotificationsUSAYesYes

Legal References

This agreement has been prepared taking into account: Art. 353¹, 355, 483, 484, 750 of the Civil Code; the Act of April 15, 2011 on Medical Activity; Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR); case law: I ACa 263/16, V AGa 16/22.

PLATFORM — PsychoSpace sp. z o.o.

[Signature]

[Full name, position]

THERAPIST — [COMPANY NAME]

[Signature]

[Full name, position]